Reinstalling Google Authenticator App

Overview

These are instructions on how to reinstall the Google Authenticator app used for Multi-Factor Authentication codes when signing in with Single Sign-On at Mount Vernon. These instructions are helpful for situations where you either need to sign back into the Google Authenticator app or if you get a new phone and need to install the app again and get signed in.

Pre-requisites

• Your Mount Vernon Single Sign-On credentials
• Your personal smartphone with app-install permissions

Installing the Authenticator App

If you have not already installed the Google Authenticator App, then follow the instructions below. Otherwise, skip this section.

1. On your personal smartphone, download the Google Authenticator App from the App Store or Play Store
   • Apple iOS: https://apps.apple.com/us/app/google-authenticator/id388497605
   • Android: https://play.google.com/store/search?q=google+authenticator&c=apps&hl=en_US

Signing Back into the Authenticator App

1. Open the Google Authenticator app on your smartphone
2. Start signing in using either of the two following methods:
   • Click the Sign In button at the bottom
     
     
     
     
   • Click the Profile Dot at the top-right of the app, then click the Sign In button or the Add Another Account option
     
          
     
     
3. On the next screen, enter your Mount Vernon email and click Next
   
   
   
   
4. Enter your Mount Vernon Single Sign-On password and click Next
   
   
   
   
5. On the next screen, it will ask for 2-Step Verification. Scroll to the bottom and click Try Another Way
   
   
   
   
6. In the "Choose how you want to sign in" list, select Get a verification code at (***) ***-**##
   This will be your personal phone number that you setup when you enrolled in Multi-Factor Authentication.
   
   
   
   
7. A code will be texted to your personal phone number that you setup when enrolling in Multi-Factor Authentication. Check your messages and copy/memorize the code in the text message
   
   
   
   
8. Enter the code in the field and click Next
   
   
   
   
9. You will now be logged back into the Google Authenticator app with your Mount Vernon account and your codes should now populate!

Logging in with Multi-factor Authentication

Follow the instructions in this article on how to log into your Mount Vernon Google account that has multi-factor authentication enabled.

Follow the instructions in this article on how to log into your Mount Vernon Authentik account that has multi-factor authentication enabled.

Open a Ticket

Naturally, even the most perfectly laid plans can fail at times, so if you experience any issues, simply open a ticket with the Tech Team and we will be happy to assist!